SMS Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our SMS/MMS services:

  • Mobile phone number
  • Date, time, and content of messages
  • Any information you voluntarily provide when responding to messages

2. How We Collect and/or Obtain Information

We collect information when you:

  • Send the first message to our listed phone numbers from our website, print ads, yard signs, business cards, or other marketing materials. Upon receiving your message, we send a consent request, including our terms and opt-out instructions.
  • Send a message containing the ‘START’ keyword to opt in.
  • Provide verbal consent over the phone or at a physical location after agreeing to our terms and conditions.
  • Email us requesting to opt in, and we send the terms and conditions for agreement before opting you in.
  • Fill out a paper form at our location or submit it by other means, providing your mobile number and consent.
  • Complete an online form on our website, explicitly consenting to receive messages.

3. How We Use Information

We use the collected information to:

  • Send important updates, promotions, and service-related communications
  • Provide customer support and respond to inquiries
  • Improve our messaging services
  • Ensure compliance with legal and regulatory obligations

4. Information We Share

We do not sell, share, or exchange your Personally Identifiable Information (PII) with third parties for marketing purposes. We may disclose your information only when required by law, in response to legal processes, or to protect our rights.

5. Cookies & Other Technologies

Our SMS/MMS services do not use cookies or other tracking technologies. However, if you visit our website, we may use cookies in accordance with our website privacy policy.

6. Information Security and Data Retention

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Links and Websites

Our SMS/MMS messages may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

8. Your Choices & Controls

You have control over the information you provide and can opt out of SMS/MMS communications at any time by replying “STOP.” For assistance, reply “HELP” or contact us at skarmel@careasehealth.com.

9. How Do We Share Your Mobile Information?

“No mobile information will be obtained from and/or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can always decline or stop receiving messages by responding ‘STOP’ at any time. For more information, reply ‘HELP’. Message and data rates may apply. Message frequency varies.”

For any questions or concerns regarding this Privacy Policy, please contact us at skarmel@careasehealth.com or at (212) 201-1252.